Senior Infrastructure Solutions Engineer

Job Responsibilities:

• Lead cloud-based identity and device management initiatives, including account provisioning, mobile device security, and conditional access policies.

• Architect and support infrastructure across production, lab, and facilities systems in a regulated environment.

• Provide Tier 2+ support for escalated issues not resolved by the external helpdesk provider.

• Manage systems documentation, lifecycle updates, and audit-readiness activities in line with internal and external compliance standards.

• Oversee endpoint configuration, access governance, and patching strategies for enterprise systems.

• Serve as the primary technical lead for local infrastructure, liaising with cross-functional teams (engineering, QA/QC, facilities) to deliver sustainable solutions.

• Coordinate infrastructure-related project workstreams with internal stakeholders and third-party vendors.

• Mentor junior IT personnel and drive knowledge sharing across teams.

• Ensure secure and stable operation of IT systems in a highly regulated (GxP) environment.

Qualifications:

• 7+ years of experience in IT systems administration or infrastructure engineering.

• 5+ years managing Microsoft cloud platforms, including Azure AD, Intune, MDM, Teams, and SharePoint.

• Expertise in troubleshooting and supporting Windows-based endpoints and servers.

• Experience working with helpdesk operations and guiding resolution workflows.

• Strong understanding of compliance frameworks (GMP, FDA, GxP) and documentation requirements.

• Familiarity with scripting (PowerShell preferred), system security, and IT lifecycle management.

• Excellent problem-solving, communication, and cross-team collaboration skills.

• Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent experience.

• Advanced certifications in Microsoft technologies or IT process frameworks strongly preferred.